Reviews

I called CAPPS this pasted Friday as I thought my on suite toilet was making strange noises and not flushing correctly. From the phone call to getting a new toilet, I cannot say enough about CAPPS service . My appointment was today, as it was not an emergency. I was scheduled between 11 and two, and to my surprise I was called to say that the plumber was coming sooner. I haven’t heard that in a long time. The technician that came, whose name is Joe, was beyond knowledgeable, professional, kind, and more than efficient. He gave me several options, and let me make the decision to replace the toilet. No hard sell at all. My floors were prepped to bring the new toilet in and the old toilet out, and my floors and bathroom were left in pristine condition. I would recommend CAPPS and Joe in a heartbeat.

Get the lead out... Capps Plumbing & Sewer was a great choice to have my Lead Water Supply Line removed. (Arlington Heights). From the first call to the completion of the job, Capps was spot on. Mike Celer (Superintendent) was very receptive to my concerns and needs, and the entire crew very professional and neat. (Inside and Out). I wouldn't hesitate on recommending them to anyone who is in need to have the lead service pipe replaced as well. Thanks for the great service.

My hot water started leaking unexpectedly. I called Capps because they replaced my last one 16 years ago and I was very happy with it all those years. They had an appointment same day and Tim Murray arrived within two hours of my phone call! Tim was very knowledgeable and nice and he explained the product and pricing thoroughly. He installed the heater in a short period of time and everything was great!

We had a slow kitchen sink drain that would backflow into our dishwasher whenever we turned on the disposal while the water was draining from the sink. Jose gave us a few options to rectify the problem with costs ranging from $338 with a simple route out of the kitchen sink drain to $1100 by replacing and rebuilding all the plumbing under the sink. We chose to just have him route out the kitchen sink drain and that solved the problem.

The installation of a Bradford White Hot Water Heater by the Technician/Plumber Ryan was excellent. He was very professional and knowledgeable. I would highly recommend Capps Plumbing and Sewer Inc. I also want to thank Addison for establishing a onsite installation quickly and reviewing installation charges.

This is a company you want to do business with. John and Anthony are professional , timely, respectful of your home and aware of the necessity of health restrictions in this post period. I have had two water heaters replaced (15 years apart) as well as a valve replace in the shower. If you go to the dictionary for the definition of a plumber you will see a picture of Capps. Well done! Anthony was careful, detailed, timely, as he took time to explain what he was going to do and then what he did and had me inspect the work .

First of all, we would like to thank Hunter from the bottom of our hearts. We had a lot of tedious task, but he was able to manage them in a timely manner. I have to say we were extremely surprised by the reasonable pricing. Thank you Capps Plumbing and Sewer for making our plumbing problems go away.

I had an emergency plumbing situation and CAPPS came late into the evening and saved the day. They were professional and kind. I especially appreciated being informed consistently on the technician’s location, timing of arrival, etc. I was impressed but how quickly my situation (thankfully!!!!) was resolved!!!!!

It was not an emergency so I was pleasantly surprised when I received a call from Dylan and she said there was a plumber on his way. Tim had just finished his last call for the day and said he could stop by and take a look. After he explained what my options were, he fixed the problem in a professional and knowledgeable way. Plus, I received their senior citizen discount (also available for veterans). Capp’s is my go-to for all plumbing issues!

This is now my second time using CAPPS. They were professional, made fair recommendations and went above and beyond to ensure I was satisfied with the service provided. They are not the cheapest option, but when it comes with water management in my home, I want the best, not the cheapest and I trust CAPPS.

Such a wonderful , professional thorough company! Have been using them for 15yrs & will continue . Over this time two water heated installed plus rodding sewer line. They were prompt & attentive for all my plumbing needs. A special thanks to Anthony, Adam & Brian for a job well done ! I highly suggest you use this company for all plumbing issues . Thank you Capps for being there when I needed you! a well satisfied customer.. Carla

I've been a CAPPS customer for about 10 years, during which time they've performed wide ranging services such as sewer pipe replacement, interior pipe replacement, water heater installation and service shower repairs. Most recently, this week I needed an after hours call to repair a pipe that had developed holes and was leaking into my basement. Anthony Olmetti arrived at 8:30, thoroughly studied the situation and solved my problem. He could not have been more professional, thorough or pleasant. CAPPS is always up front about what needs to be done and what it will cost and their technicians and office staff are always helpful and professional. I highly recommend CAPPS and would not use any other service.

Last Sunday, the lower level and crawlspace of our home flooded. A good friend recommended Capps. We were able to submit a service request on the website, which was so easy. Someone called us almost immediately to offer to come out on Sunday to help. We opted for Monday. The team arrived on time and prepared. They cleared our sewer line, removing the build-up of roots that had caused the blockage. We watched a video of 150 ft. of our drain-clear! The team was courteous, competent, clean, and helped us with truly an emergency. We would recommend them 100% and will be working with them to keep our drains clean going forward. Thank you!

This is the third time I have used Capps Plumbing and, like the other experiences, this was great! Kyle explained everything and gave me options to take care of the problems today and for the future. I appreciate Capps straightforward pricing plus professional and pleasant service people. I would recommend them to my neighbors and friends without any hesitation.

If i could i would give them 10 stars. Their service is excellent. They came out to my house because i had a major issue. They diagnosed it and told me what it would cost. The also told me about an issue that was going on downstream with the villages line. Anthony, Dan, John and anybody i missed were very thorough and follow up. For as major an issue that I have, it’s nice that they can put your mind at ease that you can get through it. My issue with my plumbing was that my stainless steel drain 3 feet under my house has failed and needs to be replaced. I will be using them for my bedroom conversion into a bathroom/ laundry room. Top notch service and they go the extra mile from who you initially talk to when you call to everyone you talk to after that. Very fast call back. Never left waiting

I am very satisfied with Capps Plumbing. I had an issue with my kitchen sink backing up (I'm in one of four units in my building). Nick was here last week and got my kitchen drain working but was concerned that since it was in the 'common' pipe, there needed to be more work done. Today Kyle M. came and did an excellent job. Both Nick and Kyle were knowledgeable, friendly, efficient, and made sure that they cleaned up afterward. Kyle even gave me some tips on how to maintain my drain, which were very helpful. I would highly recommend this company.

I hired Capps to repair a broken toilet flush trigger bar and their technician used a bar from his truck and modified my toilet to accommodate the part. This repair did not go well. What is impressive is their manager Dan worked with us to finally obtain an OEM part and provided 2 more NC calls to successfully complete a proper repair. I appreciate the integrity of this company.

I recently had the pleasure of working with Danny at CAPPS Plumbing for a plumbing issue in my dad’s townhome, and I must say I am highly impressed by the quality of service I received. From start to finish, Danny demonstrated professionalism, expertise, and exceptional customer service. Danny arrived promptly at the scheduled time (and called ahead 30 minutes prior), well-equipped and ready to address the issue. Danny’s knowledge and skills were evident as he quickly diagnosed the problem and provided a clear explanation of the necessary repairs. Throughout the service, he maintained a high level of professionalism, ensuring that the work was carried out efficiently and effectively. Not only was Danny technically proficient, but he also demonstrated a courteous and friendly demeanor, making the entire experience pleasant and stress-free. A+ service, highly recommend. He had a see snake camera to identify the issue and then used a rooter and a hydro- high intensity PSI hose to further cleanse the main line which saved 4 households from future damage. Thank you Danny for the wonderful service, you saved the day. In addition he provided tips on future proactive approaches to keep pipes flowing smoothly.

Capps plumbing is a wonderful company. They keep you informed and the service people are great! They are polite and pleasant and explain everything they need to do. They arrived on time and the work was done efficiently and they cleaned up from their work. A wonderful experience for fixing a water leak!!

Capps is terrific. I called on Mother's Day with a spigot leak and they promptly sent their masterful technician Ruben B. He was professional and did a wonderful job. Without hesitation, I recommend Capps Plumbing, and of course the experienced Ruben B. This review is easy because they are a fabulous company, and they never fail to impress me. They are terrific!

CAPPS is absolutely the best. We’ve had a number of major and minor plumbing issues over the past 4 years and they absolutely always exceed expectations. Everyone one we’ve worked with from top to bottom is extremely knowledgeable, professional, and just plain nice. Their customer service is amazing and no questions asked for warranty repairs or a latent issue from a prior job. Cannot recommend them enough!

There is a reason that I ALWAYS call Capp’s when I need a plumber. They come out the same day (if needed), are on time, explain everything, and make sure I know prices before any work is done. Danny was personable and friendly. Made sure I understood everything. Highly recommend. Danny couldn’t have been more thorough to make sure everything was perfect. They even cleaned up…literally cleaned the floor.

Sean L visited us to investigate a leak coming from the condo above us. He was friendly and easy to talk to. I appreciate how respectful he was of the fact that I work from home and had to jump on a conference call while he was working. His investigation involved cutting some drywall from the ceiling. I was very impressed with how thorough he was with cleaning up the dust. I wasn’t expecting that and it was a lovely surprise when there was nothing for me to clean after he left!

I've now used Capps twice. Both times they supplied a knowledgeable team. They are clean and respectful of my home and cleaned up everything prior to leaving, I did not have to ask. I provided direction on what our problem was, and the job ran on time and on budget. I also had the opportunity to speak with the owner and another guy, Mike, who explained the entire situation to me. The issues were resolved and there were no return visits.

On a Friday night my water line to my refrigerator detached and flooded my kitchen and dining room. Capps was great in trying to walk me by phone through a temporary fix so I wouldn't have to pay emergency after hours rate. Once it was determined that I needed on site help, Ryan came and fixed the line and also the fitting under the sink so future issues could be handled more quickly. I give Capps high marks in responding to my urgent need.

I highly recommend Sean G. at Capps. I had a main line back up at 9:00 PM on a Sunday night. He arrived within the hour and was able to provide an immediate fix. He was very professional, personable, and honest. He also provided me with photos and video that showed the cause of my issue, and provided me with my options for a permanent fix. I am very satisfied with the service from Sean G. and Capps. I would also like to mention Rueben G. and his crew who showed up a few days later to provide the permanent fix for my issue. He explained everything very clearly and provided me with updates throughout the entire process. They fixed the problem with minimal disruption and in a very timely manner. I am very happy Capps and recommend them very highly.

Capps Plumbing & Sewer saved me when I suffered a plumbing emergency at 11PM. Their technicians arrived within an hour and addressed the problem with knowledge, professionalism, and the utmost respect for my home. From answering my call to entering my home, I found their staff to be courteous and caring. They arrived with a truck that was fully stocked with all necessary plumbing materials to take care of my emergency on the spot - no delay waiting for them to go pick up the needed parts. I will use them exclusively going forward. I highly recommend Capps Plumbing & Sewer.

I have had the pleasure of working with several members of Capps over the years and I could not be happier with their work and customer service. Most recently Ruben B. was here to address a major leak that caused damage to my kitchen ceiling. His diligent work, willingness to answer all my questions and pleasant demeanor made this awful experience much easier to deal with. Thank you Ruben and Capp’s Plumbing. A++

I've had to call Capps a number of times over the past few years. Everyone I've spoken to and had come out from Joe Capps to the service technicians (most recently Kyle) have been prompt, friendly, and clearly take pride in their work. Even at 9pm on a Sunday, the team goes out of their way to take care of the issue.

Excellent customer service provided by Ruben understands clearly the needs of the customer, answers all the questions and explains all in detail and makes it clearly understandable.He did an great job in my house. All crew staffs were on time in the project and knowledgeable in what they do. I would for sure recommend all to go with these guys. Only after work cleaning needs a slight improvement. But overall CAAPS, they are best in plumbing services 👏. I also should mention about Gilberto, a hardworking guy and great worker and the whole team of excavation did a good job 👏

Ryan and Danny from Capps Plumbing & Sewer Inc were great. They arrived on-time and introduced themselves. After explaining what they were going to do, they let me know the costs involved upfront. Ryan and Danny identified where the leak was and explained the issue. Good people and good service from Capps.

Ruben was very thorough in dealing with the drain clog and roots and recommendations to help prevent recurrence as much as possible with roots - appreciate the pictures and video supporting the work done to confirm the drain is open now. This was not done with the previous company I used in Dec 2021 when same issue occurred. I have a greater piece of mind with the work Ruben did last night. Thank You!

Sean G. was knowledgeable and professional. He diagnosed the issue and remedying the problem within moments after arriving. He was transparent on his procedures and the cost of service (which was also quite reasonable). I was very impressed with his service and would recommend this company to anyone in need of plumbing services.

Adam from Capps came to my house & replaced a leaky kitchen sink faucet. I bought the faucet myself. He arrived on time & was friendly & professional. He did the job quickly & the price was exactly as quoted. A day prior I had a (3 letter) competitor come & they gave me a price that was almost 3 times Capp's price. I paid them their service fee & did not use their service. I then called Capps & am very happy with their service. I would definitely use Capps again. Adam did a great job.

Best plumbers I’ve ever had and I told them as much. Where do I start? From calling me a bit before they arrived, looking over job with a reasonable quote, working hard the entire time, working smart, providing updates (I didn’t have to keep asking), friendly, very professional, even making suggestions for future, and cleaning up. I’m super excited that I have a plumber, finally, I can trust and rely on. Great jobs, guys!!!

CAPPS replaced the sewer line at my home, the inspection was done prior to any work being completed. The owner Joe arrived along with technician Kyle to give me the estimate. They were both great to work with and Joe is a straight shooter which I totally respect. I was given the estimate of what it would cost and when the job was completed there where NO hidden surprises financially. Tom, Roberto, Hernan, Jose and Alex showed up on time as told to me and once on seen they were very professional and polite, and any question that I asked they explained in great detail. You cannot ask for a more professional crew then what they displayed. And shortly after the work began Joe the owner showed up and walked me through the entire process of what was going to be done. It was obvious that Joe is passionate about his business. Great job and highly recommend this company.

Tim came out and fixed our hot and cold water valves. I was so impressed he did it super quick! I would recommend them to anyone and everyone hands down! sad part is all my friends and family are in dupage and he doesn't go that far! but either way you have a customer for life! thank you Capps and Tim!

I’ve used Capps twice in the past 3 months at my condo association. Had them out for a sewer backup and their technician Jose was great. Provided useful information and walked me through his findings. He was punctual and was able to fix our problem and left good notes on his report for me to review. Will use again in the future, they are reliable and professional!

Jose came out in the morning and cleaned out my kitchen drain-pipe backup caused by a clog from the upstairs unit pipe. He was patient to explain everything and cleaned everything afterwards. Then in the afternoon, Sean and Casey came to repipe under my kitchen sink. They were both courteous and professional and did a great job. Thank you guys! Let’s hope I don’t see you again for a LONG time - no offense. LOL.

Anthony and Casey were on time and got started right away. We had lots of projects and everything was completed in one day. Workmanship was excellent and the areas worked in were cleaned up perfectly! Even Dan was onsite helping out! Great company that “gets it”. We will continue to trust Capps for future projects!

I was on the search to have a cleanout installed outside. After numerous quotes and INSANE pricing from companies like roto rooter. CAPPS pricing was not only fair but expedited the process. Solid folks and extremely helpful. The only negative was that multiple digs were made without first locating BUT they made it right. i would absolutely recommend CAPPS again

Tim and crew came out to fix my kitchen sink pipes that were damaged due to the recent freeze - I was really impressed with the timeliness, professionalism, and thoroughness that the team showed in getting the fix in place. I will be using Capps for my plumbing needs in the future - but hopefully they won't need to be fixing frozen pipe damage at my place ever again!

Jan 2024 addition I had a trace leak at a valve in a little used natural gas line in the basement. TIm M from Capps arrived when Capps said he would and did a fantastic job coming up with the most effective solution. The work was done efficiently and successfully, and there are no more trace leakage. Well done all the way around 5 stars again for Capps. The exterior in ground drain for the sump pump ground water was plugged and water was pooling in the yard next to the house. Capps came out the same day and Kyle J. went out of his way to communicate with me every step of the way as I was out of town. He came up with the right solution to clear the drain line and let me know when the job was complete. I won’t hesitate to use Capp’s or highly recommend them to others.

CAPPS responded to my call immediately. Tristan, the plumber who came to the house was incredibly knowledgeable, friendly, and efficient. I would recommend him to anyone. Tom L and his crew who did the repair were fabulous. Went beyond expectations. A++++++ I used Capps again for a sump pump replacement. Jose was fantastic. Very thorough, friendly and knowledgeable. I will use them again.

Anthony and Adam were here today. Quality service and professionalism all the way! Both were extremely thorough in their diagnostics and very patient and comprehensive in their explanations of both problem and solution. They made sure I understood everything that they were doing….and WHY they were doing it. They presented all possible solutions which I appreciated. Both very knowledgeable and most importantly very kind and considerate of my concerns, my home and my needs. Capps has always been and continues to be my #1 plumbing company. No need to call anyone else but Capps. You will be very pleased.

Capp’s Plumbing did some work for me in August and I needed the shower cartridge adjusted. They came in and did it free of charge. They are friendly, professional and really do care about their customers. They also clean everything up and when they’re gone, you wouldn’t have even known they were here.

Steven from Capps just left after rodding out our pipes under our kitchen sink. I rarely write reviews but the service experience was exemplary. He was polite, friendly, informative, professional, patient, thorough and answered all of our questions. There are not enough positive adjectives to describe this young man. He even cleaned my sink when done with the job! Phone calls and text reminders were a plus prior to service. Steven also provided us with estimates on repairing other plumbing issues around our home and the small senior discount was the last surprise!

My fiancee and I are first time homeowners. I know a lot companies are money hungry, especially with the way today's economy is. Yes it costs a lot of money to install or replace a water heater in a home, but if I was going to pay anyone to do this, it would be Capps Plumbing. Our service technician Anthony was very knowledgeable and very upfront about everything. It is hard to find a reliable and honest company now a days when it comes to your appliances in your home and who to trust. Keep up the excellent work Capps Plumbing!

We had Jose C. at our house to do some maintenance cleaning of our outside line. He explained everything in detail in a manner which I could understand. When it was time to look at the camera pictures he showed me exactly what he saw and was very honest. He answered all my questions and by no means was he pushy at all! I would definitely recommend Capps and Jose C. highly for any of your plumbing needs! First class gentleman!

Anthony responded to my late night call, Ryan and Dann came to my house. They were investigating a leak in our walk-in closet. Checked the whole house piping, and did troubleshoot to identify the leak. It turned out it was our bath tub grout. I highly appreciate the late night service, their professionalism and the late night response. I highly recommend and would use again.

You know when you have a plumbing problem and you're just dreading having the work done AND getting the bill? Well we just had the most wonderful experience with Capps Plumbing. Our basement had a sewer pipe back up. We were quoted by another plumber just shy of $4,000 to chain rod the 60' pipe. We're retired and that was just not an option. We called Capps and two hours later, the job was done for under $1,000. Not only were Jose and Alex professional, they moved right along, explained everything they were doing, showed us the finished product via the camera, and were very polite as well! Don't think twice about using Capps. They're awesome!

I had multiple plumbing jobs this year. The service technicians were all helpful in answering questions and giving recommendations on which corroded pipes/fittings should be replaced. After Ruben replaced our outdoor spigot, he reminded me to drain the water before winter so that there would be no water left in the pipe between the shutoff in the house and the external spigot. Joey Capps responded promptly when I texted pictures of various leaking plumbing fixtures. Last year, I had an emergency hot water heater service call since it was leaking. If I had another plumbing problem, I would call Capps again.

As soon as Tony and Joe arrived, I felt comfortable and confident that they were friendly and professional. I needed a new garbage disposal installed They clearly explained my options and costs for the installation. They completed the job and cleaned up our kitchen like they were never there. They did an excellent job and our new disposal works beautifully (no leaks!). I will call Capps for all of our future plumbing needs. I highly recommend Capps as a competent and professional plumbing service.

I recently had the pleasure of working with the Anthony O to adjust the temperature of my hot water in the tub. I must express my utmost satisfaction with the service provided by the two gentlemen who attended to the task. Their professionalism was evident from the moment they arrived, and their friendly demeanor immediately put me at ease. What impressed me most was their commitment to ensuring customer satisfaction. They went above and beyond to address my concerns, and their genuine kindness and helpful attitude were truly commendable. -Lee Joyce Barish

Anthony was very helpful. I didn’t realize how water quality affects the inside of toilets. Black bits kept appearing in the toilet and he used his camera to show me all the corrosion. Strange to think that after only 8 years I would need to replace them. He cleaned them both and did a great job. Thank you

CAPPS Plumbing Sewer team came out and installed an access point during a semi-emergency situation. The quote and final cost was *less than half* of their alphabetic competitor's quote. Addison and his team were incredibly knowledgeable, friendly, and understanding. I highly recommend and will be going to them for all our future needs.

Outstanding service by tech Ryan H. Preventative maintenance on water heater was done in a thorough and professional way. Ryan gave clear explanation of what affects performance of the water heater, and best practices on upkeep .Great tech, great company. Thanks also to office contacts Julianne and Katy with schedule updates. Capps Plumbing and Sewer is your best bet for your plumbing needs!!

We had roots in our pipes and the toilet was overflowing. The Capps plumbing experts came, assessed the problem and came up with the best solution that was within my budget. They got the work done in about an hour and the gave me an estimate for the work that would be needed to reduce the need for toilet removal since the roots will keep coming so that removing the roots is not that expensive. Thank you Capps plumbing; I will for sure be using your services again.

Quick, kind, friendly, and efficient! I was fortunate enough to receive same day service. Consistent thorough communication from beginning to end. No surprises. Very responsive to inquiries. Upon arrival, employees were very professional, clean, thorough, and kind. I was fully informed throughout the entire process, and at the end I was walked through everything that was done as well as given an explanation on basic ins and outs of how to utilize and care for our new water heater. I would highly recommend Ryan H. and CAPPS to anyone and everyone for plumbing needs. We will definitely be reaching out to them again should we ever need future services!

What a tremendous experience! I called around for quotes on a potential wax ring replacement, and Capps was the most affordable. They came during the time I scheduled and prior to this they sent me a text of who our technician would be, and their approximate arrival time. Jimmy and Dan came and began to diagnose the issue in a very thorough and professional manner. They checked the crawl space for leaks and explained the problem to me in plain English. Once the problem was identified they told me what the cost would be (and it was EXACTLY the same quote over the phone, which is very refreshing). They completed the tasks successfully, and throughout the experience were very kind, informative, and professional. I am confident that the work which was done is up to par, and the experience I had with CAPPS leads me to believe if I have another issue, I will be calling them again. 10/10 service.

Estimate for work in my bathroom Dan was very knowledgeable and professional.John and Jose installed my faucet and shower installation they a very good job, very knowledgeable and professional kept me informed about everything they did I highly recommended CAPPS for any plumbing needs, thank you Capps job well done.

I smelled a gas leak, called Nicor Gas who came quickly. Turned off the gas. Then IGS for service that I had (gas, water, electric, and sewer; inside and outline lines). They called Capps Plumbing & Heating. They found several gas leaks and fixed them all. I thought I had two gas leaks based in Nicor. But I think there were 5 leaks, including a broken valve. Capps were very knowledgeable and professional. I'd use them again!

I am a long time customer of Capps for a reason. Service is prompt, efficient, and reasonably priced. I recently consulted Ruben and Jose for some maintenance work. They answered my numerous general plumbing questions with patience ensuring all were answered. This kind of above and beyond service is why I will remain a loyal customer.

called Capps plumbing because we had a problem with our water heater. someone was sent out within the hour. service completed within a couple hours. guys cleaned up after themselves & more, and we felt that they were very professional. Anthony was our service tech and he was wonderful! would 100% use Capps plumbing for any of our future needs. highly recommend this family business!

called Capps plumbing because we had a problem with our water heater. someone was sent out within the hour. service completed within a couple hours. guys cleaned up after themselves & more, and we felt that they were very professional. Anthony O was our service tech and he was wonderful! would 100% use Capps plumbing for any of our future needs. highly recommend this family business!

Our water heater tank started leaking heavily in the furnace room spilling out to the carpeted area. The shut off valve was not fully stopping the water. Called Capps, Jimmy and another employee came out on an emergency basis and replaced the water heater. They were very polite, explained everything, had all the supplied required on their truck, worked clean, and left no mess. While they were there I asked about a floor drain I needed rodding and they took care of it. I would highly recommend.

I called for repairs after a holiday weekend and was able to schedule an appointment the same day. They gave me a window for the service call and actually called back earlier than anticipated and said they were on the way. They were both friendly and professional. The technician, Tristan was prompt and after telling him what the issues were, he said he would inspect each area so he could provide a quick estimate. He did so and provided a very detailed and user friendly estimate. Tristan explained what he recommended and why. Once we agreed on the repairs, he got started on and completed all repairs in a reasonable time according to the estimate. The workmanship was also good. The entire process was very professional from start to finish and i would definitely recommend Capps for any plumbing needs.

In the past 3 days, I was fortunate enough to have Hunter, Jimmy, and Casey at my home to take care of various plumbing problems. All three men were professional and personable. Hunter fixed my kitchen sink and ordered the necessary parts to repair my shower. Today, Jimmy and Casey repaired the shower in a timely fashion. I feel fortunate to have had my property manager recommend Capps for my plumbing needs.

Re: tech. Very informative and pointed out a couple of other issues that need attention. Not pushy and provided enough information to make a good decision to plan for future work. Knowledgeable and neat. I consider Capps my go-to plumber for sure. 20 years later, I still call them for my needs and hope I can do so for the next 20 ( or more!)

We had a sudden pipe back flow in the laundry room. I called Capps Plumbing and they said someone would be out in 1-3 hours. Tristan came within 1 hour. He was very polite and quickly diagnosed the problem. He walked me thru the issue and the solution. He finished quickly and cleaned up the work area before leaving. I’m very satisfied with the level of service provided and would highly recommend Capps Plumbing. Be sure to ask for Tristan! A real pleasure working with him…I had lots of questions!

I pride myself on being somewhat of an amateur plumber, but my toilet clog had me stumped! To the rescue came Hunter and Ruben from Capps Plumbing! I cannot say enough about their professionalism and determination to get whatever was lodged in there out. They finally broke it free with their amazing auger and saved my toilet from replacement! What they pulled out is in the attached pic. Kudos to both of them for a job well done! Thanks again Capps! 🇺🇸

Had a pretty bad clogged pipe and laundry room was beginning to flood. Called Capps and they sent Ruben and Stephen to our place within an hour...and this on a Friday night. They quickly diagnosed the issue and had it fixed within 2 hours. Would definitely recommend them to anyone needing honest, quality, plumbers.

We called CAPPS for a service call to install a new faucet in our kitchen sink. John arrived early and completed the installation efficiently and with perfect results. His work was very professional and he took the time that was necessary to make sure that the device operated correctly. We are very satisfied customers.

I have been pleased with the quality of their work and professional staff. Sean arrived to do the work as scheduled, completed the work perfectly, took time to answer my questions and was meticulous in clean up. If you want something done correctly...Capps Plumbing is who you call. They have earned my customer loyalty and I would highly recommend them. A satisfied Wauconda homeowner.

Hunter and Rueben came to find a water leak in the ceiling of my garage. They determined it was from the master bathroom tub and proceeded to order the parts needed and provided a “fix” that stopped the leak and provided water service. Both gentlemen were professional, friendly, communicative and industrious. Truly strong representatives of CAPPS plumbing services. Thank you Hunter and Rueben. Ryan H came today 3/31/23, to perform an install of Delta tub faucet (etc) parts ordered earlier by Hunter and Rueben. Another solid representative of CAPPS professionals.

Joe (the owner) was fabulous. Can't say enough good things about him. Super guy to say the least!! Came to our house and was very thourough with diagnosis and suggestions. Also, Ruben, Tom and John were absolutely fantastic along with the whole crew. Addison, who coordinated our whole project, went above and beyond in communicating with us throughout our whole ordeal. Couldn't recommend them more highly. If anyone would like to contact us regarding their service, we would be more than happy to share our experience. Highly recommend this company!

My ejector pump went out so I called Capps based on a recommendation. The experience was top notch from the start. I called to book my appointment and immediately received a text confirming the date and time . On the day of my appointment, I received another text telling me that Tristan, my technician, was on his way. The text included his picture which I really liked not only from a customer experience standpoint but also as an added security measure. When Tristan arrived, he introduced himself with a smile, presented his business card and put on his boot covers immediately so as to not track dirt into my home. I took him into the basement where he assessed the issue with the ejector pump and walked me through what he was going to do. After we agreed on the service, he went immediately to work. Once he was done, he showed me the completed product. I was not only impressed with the efficiency and professionalism of his work but he also left the area around my ejector pump cleaner than he found it! All around excellent experience and I would definitely call Capps Plumbing again without hesitation. A big thank you to Tristan for a job well done!

My ejector pump went out so I called Capps based on a recommendation. The experience was top notch from the start. I called to book my appointment and immediately received a text confirming the date and time . On the day of my appointment, I received another text telling me that Tristan, my technician, was on his way. The text included his picture which I really liked not only from a customer experience standpoint but also as an added security measure. When Tristan arrived, he introduced himself with a smile, presented his business card and put on his boot covers immediately so as to not track dirt into my home. I took him into the basement where he assessed the issue with the ejector pump and walked me through what he was going to do. After we agreed on the service, he went immediately to work. Once he was done, he showed me the completed product. I was not only impressed with the efficiency and professionalism of his work but he also left the area around my ejector pump cleaner than he found it! All around excellent experience and I would definitely call Capps Plumbing again without hesitation. A big thank you to Tristan for a job well done!

Thank you so much Goes out to Sean G For taking the extra time to explain to me for my sink repair I would highly recommend Sean G For anyone who needs to get the job perfectly done Thank you goes out for Sean G Laurie Also Thank you to Capps Plumbing and sewer For sharing and training a well rounded technician As Sean is I do appreciate this This is what makes great customer service

Capps answered their phone immediately which is very important when you have issues with your plumbing. They were able to fit me in within an hour of when I called for help. I could not believe it. John was Great! I could tell he was very experienced by his trouble shooting skills, the knowledge he shared with me and his confidence. He quickly diagnosed the problem and I Did Not need a water heater! The shower valve was replaced and we now have hot water again. Thank you John!

We had a clogged sink. After both husband and son TRIED to fix it. I decided to call. Best thing I did. We also had the knob on the shower not working. The answer to those 2 was a wrench 🔧 NO ! I asked for this to be repaired. It was a very simple fix! Plan on doing.more business with Capps. I have a clogged drain thats our next project. Thank you Dawn Schneider

Extremely pleased with the work Tom and his crew performed. They were extremely professional. They performed work like it was thier home, they took extreme care during the excavation process, taking care to protect the plantings and the porch adjecent to the work site. In addition, they took the time to answer my questions and explain the repair process. Overall, I am an extremely satisfied customer. I would highly recommend Capps. Thanks Tom for a great job.